Refund policy

Return & Refund Policy – Fitoor Studio

At Fitoor Studio, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

  • Items can be returned within 7 days of delivery.

  • Products must be unused, unwashed, unworn, and in their original packaging with tags attached.

  • Sale items, discounted items, and customized products are non-returnable unless received damaged or incorrect.

2. Return Process

  1. Contact us at [your email] with your order number and reason for return.

  2. Our support team will provide return instructions.

  3. Customers are responsible for return shipping charges unless the item was damaged, defective, or incorrect.

3. Refunds

Once the returned item is received and inspected, approved refunds are processed within 5–10 business days to the original payment method.

Shipping charges are non-refundable, except in cases of damaged or incorrect orders.

4. Exchanges

We offer exchanges for size or color (subject to stock availability). Please contact us within 7 days of receiving your order.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no additional cost.